Policies
Refunds and cancellations
What happens if you cannot attend, or if an event changes.
Draft for review. This policy must be checked and approved by Accelerator Community (and, where appropriate, a legal adviser) before launch.
Cancelling your registration
Refund eligibility and deadline
Transferring your ticket
Whether tickets can be transferred to another person
Duplicate payments
If you are charged twice for the same registration, contact us with both payment references and we will review the duplicate for a refund.
If the event changes
Refund policy if the event is postponed or cancelled
How refunds are paid
Approved refunds are returned to the original payment method through Paystack. Processing times depend on your bank.